FAQ

  • Setting up a customer account is not required to place your order. However when setting up your own account you can follow your past orders and manage your shipping and billing addresses.

  • The protection of your personal information is very important to us. Details can be found in the Terms of Use and Privacy Policy.

  • If you have forgotten your password you can request a new one by entering your e-mail address in the section “My account “.

  • Basically we accept payment by PayPal, by credit card or by bank transfer. However we reserve the right to exclude individual payment methods.

  • Delivery is within 1 – 3 working days of receiving your order. The shipping costs are € 3.00 for domestic shipment and € 7.00 for shipment outside of Germany.

  • Yes, the warranty period is 2 years from the date of your purchase. In order to obtain warranty the sales receipt must be submitted.

    The manufacturer is not liable for any personal injury or property damage caused by improper use or maintenance. The warranty is void if the item has been opened and/or modifications have been made by you or a non authorized third party. Further no warranty is granted if the product is not used as described in the manual. Non-intended use of the product leads to loss of warranty. Printing errors and modifications to the device, the manual or the package are subject to change without notice.

    To lodge a complaint please contact our hotline at the following service number: +49 (0) 6831 5059898

  • You can return items within 14 days after receipt by making use of your right of withdrawal. Details of your right of withdrawal can be found in our terms and conditions in the section “Withdrawal”.

    The return must be sent to:
    Jaxmotech GmbH
    Ostring 60
    D-66740 Saarlouis
    Germany

  • Add your desired products to the cart as usual. In the cart section type in your code into the box “coupon code”. Click “apply coupon”. After that your coupon is activated and the invoice amount will be updated.

If your question is not answered please get in touch with us. We are happy to assist you.

Tel:  +49 (0)6831 5059800
E-Mail: info@jaxmotech.de